How to reset forgotten password in Umbraco CMS

ByPiotr Bach Reading Time: 2 minutes

Resetting User password in Umbraco via email

You’ve lost your user password and can’t log in to Umbraco back-office? If so, go through the above steps to log in and use Umbraco again.

Step 1: Navigate to Umbraco welcome page

First, you need to navigate to Umbraco welcome panel and click the “Forgotten password” link.

Umbraco Forgotten Password Step 1
Umbraco welcome page – forgotten password link

Step 2: Fill email address linked to your Umbraco user account

Enter your email and submit the form.

Umbraco Reset Password Step 2
Umbraco welcome page – entering an email to recover

Step 3: Submit the form

Umbraco Reset Password Step 3
Umbraco welcome page – reset password summary

Step 4: Check your inbox

Umbraco Reset Password Email With Code Step 4
Umbraco password reset requested email

Step 4: Set a new password

Umbraco Set New Password Via Form
Umbraco set a new password

Umbraco is not sending emails? Fix the configuration

If your website is not sending the message correctly, you should check:

  • Email settings in umbracoSettings.config
  • SMTP settings in web.config

Find <notifications> section in configumbracoSettings.config file:

<notifications>
  <!-- the email that should be used as from mail when umbraco sends a notification -->
  <!-- you can add a display name to the email like this: <email>Your display name here &lt;your@email.here&gt;</email> -->
  <email>noreply@piotrbach.com</email>
</notifications>

Set mail settings configuration in web.config file properly

<system.net>
    <mailSettings>
      <smtp from="noreply@piotrbach.com">
        <network port="[PORT]" host="[HOST]" userName="noreply@piotrbach.com" password="[PASSWORD]" />
      </smtp>
    </mailSettings>
</system.net>

Once email settings are well configured, you should get an email to your inbox. 

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